Last Updated: January 19, 2021
Your privacy is important to Idea IT Solution Inc. and its corporate affiliates (“Idea IT”, “we”, “us”, “our”, “Corporation” or “Company”). This Policy explains how we collect, use, disclose, and retain your information in the course of conducting business and also applies to users that access our website available at: www.IdeatIT.ca (the “Website”). Any capitalized terms used and not otherwise defined herein shall have the respective meanings ascribed to such terms in our Terms and Conditions which you may access by clicking here.
1. Your Consent
When you provide us with your personal information, you consent to IdeaIT’s collection, use, disclosure, and retention of your information in accordance with this Privacy Policy and as otherwise permitted by law.
2. Personal Information
“Personal Information” means information about an identifiable individual that allows someone to identify or contact you, including, for example, your mailing address, telephone number, and email address. Personal Information refers to any information you provide to Idea IT, including information such as your address for service or any other information required for us to provide our Services, this includes any and all information which may be considered personal as provided during your booked appointments.
3. How Idea IT Collects Your Personal Information
a. You may be asked to voluntarily provide your Personal Information to Idea IT anytime you are in contact with us, including when you book an order or create an Account through our Website or telephone customer service. In those circumstances, you can choose not to provide certain requested Personal Information, however, we may not be able to provide the full range of our Services to you.
b. Once you have booked an order or created an Account the Website which contains your Personal Information, please note we will use your phone number and/or your email address to contact and send you notification, information which you have provided as part of your Personal Information.
c. Information Automatically Collected
As is true of most websites, we automatically log information about you and your computer.
a) Cookies. To enrich and perfect your online experience, Idea IT uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Idea IT uses cookies to help us identify and track visitors, their usage of our Website, and their website access preferences. The Website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Websites, with the drawback that certain features of our Websites may not function properly without the aid of cookies. Please note some third-party service providers may use cookies on our site. We have no control over those cookies, and they are not covered by this Privacy Policy.
b) By continuing to navigate through our Website without changing your cookie settings, you hereby acknowledge and agree to Idea IT’s use of cookies.
c) Web Beacons. We may log information using digital images called Web beacons on our Website or in our emails. We use Web beacons to manage cookies, count visits, and to learn what marketing works and what does not. We also use Web Beacons to tell if you open or act on our emails.
d) Google Analytics. We use Google Analytics to help analyze how users use the Website. Google Analytics uses Cookies to collect information such as how often users visit the Website, what pages they visit, and what other sites they used prior to coming to the Website. We use the information we get from Google Analytics only to improve our Website and services. Google Analytics collects only the IP address assigned to you on the date you visit the Website, rather than your name or other personally identifying information. We do not combine the information generated using Google Analytics with your Personal Information. Although Google Analytics plants a persistent cookie on your web browser to identify you as a unique user the next time you visit the Website, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Website is restricted by the Google Analytics Terms and Conditions and the Google Privacy Policy which you may access by clicking here.
e) Advertisements. Ads appearing on our Website may be delivered to users by advertising partners who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Idea IT and does not cover the use of cookies by any advertisers. Our Website may contain external links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy and terms of service of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.
4. How Idea IT Uses Your Personal Information
a. Idea IT uses your Personal Information for various purposes in the regular course of business, including, assisting us in supplying service information, capturing customer survey data, account management purposes, resolving customer queries, designing new initiatives, delivering our newsletter on our services and current offers and for a variety of other internal uses.
b. The third parties with whom we share your information may undertake various activities such as processing card payments and providing services or products for us. By submitting your personal data, you agree to this transfer, storing or processing. You may be subject to such third party processing service’s privacy policies. At this time our Company is utilizing the services of PayPal and OTT Pay to process your card payments depending on your choosing. We will take all steps reasonably necessary and to the extent of our best effort to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy. The transmission of information via the internet and telecommunication is not completely secure. Although we will take steps to protect your Personal Information, we cannot guarantee the security of your Personal Information or other data transmitted to us through our Website or other means including through your bookings through our Website; any transmission is at your own risk. Once we have received your Personal Information, we will use organizational and technical safeguards to try to prevent unauthorized access.
c. If you decide to place an order through our Website, create an Account or register to receive our updates, you will need to provide certain Personal Information. By doing so, you agree to receive communications relating to the specific requests such as announcements and our newsletter which contains information on our services and special offers. You may unsubscribe from our electronic newsletters and similar messages by using the self-service unsubscribe procedure or by contacting us at info@ideait.ca. From time to time, we may use your Personal Information to communicate with you regarding important matters, such as information about our Services or updates to our Privacy Policy, or the Terms and Conditions that govern our Website.
d. You understand and agree that once you have provided Personal Information through our Website, such information will be used by independent third-party drivers who have access to Website to fulfill your order requests. We will employ reasonable safeguards to protect your Personal Information in our possession; the independent drivers offering their services to you using our Website are bound by confidentiality provisions related to their use of your Personal Information. However, Idea IT does not guarantee absolute protection of the Personal Information once in the hand of individual drivers and as such it is not liable for misuse of such Personal Information by individual drivers. YOU SHALL INDEMNIFY AND SAVE Idea IT AND ITS
DIRECTORS, OFFICER AND EMPLOYEES FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES, PERSONAL INJURY, DEATH, PROPERTY DAMAGE, AND REASONABLE ATTORNEY FEES, ARISING OUT OF AN INDIVIDUAL DRIVER’S MISUSE AND ABUSE OF THE PERSONAL INFORMATION.
5. Disclosure of Personal Information
a. Affiliates – Idea IT and its affiliates may share your Personal Information with each other and use it in connection with our relationship with you for the provision of our Services, in accordance with this Privacy Policy.
b. Others – Idea IT may disclose your Personal Information as required by legal disclosure obligations under applicable law, including to comply with a subpoena, warrant or court or arbitral order, or litigation disclosure obligations. Idea IT may also disclose your Personal Information if Idea IT reasonably believes disclosure is necessary or appropriate in connection with national security, law enforcement, or other issues of public importance. Idea IT may also disclose your Personal Information as otherwise required by law, or authorized by law in connection with a legal investigation, or if Idea IT reasonably believes the disclosure is necessary or appropriate to protect and enforce Idea IT’s legal rights, interests and remedies or protect the business, operations, or clients of Idea IT or other persons (including detecting and preventing fraud and preventing violation of the Terms and Conditions that govern Idea IT’s Website). Idea IT has no control over, or responsibility or liability for, the further use, disclosure, and retention of your Personal Information disclosed in those circumstances, and the further use, disclosure, and retention of the disclosed information is not subject to this Privacy Policy.
6. Retention, Location, and Protection of Personal Information
a. Idea IT retains your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy or such longer retention period as may be required or permitted by applicable law.
b. Idea IT will store and process your Personal Information in Canada and other countries. The laws of other countries regarding the collection, use, disclosure, and retention of Personal Information may be different from the laws of Canada, and their laws may be different from the laws of your country. The disclosure of your information in accordance with this Privacy Policy may result in your Personal Information being transferred outside of Canada or your country. While your personal information is out of Canada, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. Certain countries outside Canada and the European Economic Area do not always have equivalent strong data protection laws irrespective of the safeguards we have put in place for the protection of your information in accordance with this Privacy Policy.
c. Idea IT employs reasonable safeguards – including administrative, technical and physical measures – appropriate to the sensitivity of the Personal Information in its possession or under its control in order to protect that information from unauthorized access, collection, use, disclosure, disposal, or similar risks. While Idea IT uses reasonable efforts to protect your information, no
method of transmission over the internet, telecommunication or method of electronic storage, is 100% secure, and therefore, Idea IT cannot guarantee absolute security of your Personal Information.
7. Notification of Changes
Idea IT may change this Privacy Policy from time to time by posting a new version of this Privacy Policy on Idea IT’s website at www.IdeaIT.ca. Idea IT’s collection, use, disclosure, and retention of your Personal Information will be governed by the version of this Privacy Policy in effect at that time. Your continued dealings with Idea IT subsequent to any changes to this Privacy Policy will signify your consent to the collection, use, disclosure, and retention of your Personal
Information in accordance with the changed Privacy Policy. Accordingly, you should check the “Last Updated” date of this Privacy Policy and review any changes since the last version.
8. Contact Us
If you have any comments or questions about this Privacy Policy or your Personal Information, please contact us by email at: info@ideait.ca.
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